Returns & Refunds
You can return items for a full refund as long as it is within 30 days of receiving products and items are unused and in original packaging. Please email us at firstname.lastname@example.org to receive a Return Merchandise Authorization (RMA) number. Returns will not be accepted without prior authorization.
Please allow 1-2 weeks for your return to be processed once it has been received at our store. After your return is received and inspected, our customer service department will email you once your credit is ready to be issued.
*Note: Returned products will be inspected by our Returns Department and if items are deemed altered, damaged or tampered with, a processing fee will be tacked on. This is to ensure the integrity of our company and the products that we carry.
In the event that we make an error, return shipping will be covered for errant merchandise and damaged products.
Final Sale Products
For sanitary reasons, we are unable to accept returns for the following products:
- Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
- Hair: Brushes, Razors, Shears, and Hair Color Accessories
- Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories
*Tip: Be extra careful when selecting makeup colors
- Electrical: Appliances can be returned within 15 days of receiving products as long as original packaging is intact. If you have any other questions, please email us at email@example.com
Signature Style Salon cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are authentic and we are obtaining them through a reliable source.
Our merchandising team strives to update pictures with the most current packaging from our brands. However, if you received a product that looks slightly different than our site pictures, we are in the process of updating the product picture.
To prevent fraud, frequent return requests are subject to review by Signature Style Salon. We reserve the right to deny refunds for any suspicious activity.
How do I exchange a product?
If you would like to exchange a product, please call our Customer Loyalty Team during business hours. We are more than happy to help you pick out something new.
How much time do I have to make an exchange?
Exchanges must be received within 30 days of the original shipping date.
What if the product I want to exchange for costs more or less than the original product?
If your new product costs more than the original one, you must authorize us to charge the additional amount to the original form of payment. If the new product costs less, we will refund the difference to the original form of payment.
Do I pay for shipping on exchanges?
You will be responsible for the return shipping fee but we will ship out your replacement products free of charge.